Privacy Policy

1. Information We Collect

We collect the four details you enter in our inquiry form, plus basic browsing data recorded automatically when you visit the site. We do not ask for payment card details, ID numbers or passwords on this website.

Information you give us

• NameSo we know who we are quoting for.
• WhatsApp numberFor fast replies on quotes and shipments.
• Email addressFor quotations, documents and order updates.
• Your requirementsVehicle models, OE numbers, specs and quantities you share.

Information collected automatically

When you browse the site, our server and cookies record basic technical data: IP address, browser type, device type, pages viewed, referring page and visit time. We use this data in aggregate to keep the site working and to understand which product categories buyers look for.

2. How We Use Information

We use your information only to quote, send samples, handle your order and support you after delivery. We do not use it for unrelated purposes.

• Quotations: matching your OE numbers, sizes and quantities to the right brake discs, drums, wheels, radiators or condensers, then sending a price.
• Samples: arranging and shipping free samples you request.
• Order communication: confirming specifications, production, quality inspection, packing and shipping schedules.
• After-sales support: handling warranty claims, such as the 12-month radiator warranty, and answering product questions.

3. Cookies

Cookies are small text files stored by your browser. We use them to keep the site running, remember your preferences and measure overall traffic. You can block or delete cookies in your browser settings; the site will still load, but some functions, such as remembering your choices, may not work.

4. Information Sharing

We do not sell, rent or trade your personal information. We share it only when needed to deliver your goods.

5. Storage and Security

We keep your information only as long as needed to handle your inquiry, order and after-sales support, and protect it with technical and organisational safeguards.

How long we keep it

Inquiry details are kept while we are discussing your request. For customers who order, records are kept for the length of the business relationship and any warranty period, such as 12 months for radiators, and longer only where tax, customs or other laws require. When information is no longer needed, we delete or anonymise it.

How we protect it

• Encrypted HTTPS connection for every page and form submission.
• Access limited to the sales and support staff handling your order.
• Website software and plugins kept up to date to close known security gaps.

6. Your Rights

You can ask to see, correct or delete the personal information we hold about you at any time.

1. 01

   Access

   Get a copy of the details we hold about you.

2. 02

   Correction

   Update a wrong name, number or email.

3. 03

   Deletion

   Have your information erased when it is no longer legally required.

How to make a request

Email cathyzhao@jnyoker.com with the subject line "Privacy Request". Tell us which right you want to use and the email or WhatsApp number you used with us, so we can find your records. We may ask you to confirm your identity before acting on the request.